Monitoring tools & Maintenance systems
One of Emagine’s key principles is that the value of our products is defined by the quality of support that accompanies them. Our expertise extends far beyond the product’s specifications. We understand every stage of its life cycle. Emagine offers both on-demand assistance and comprehensive service agreements, with a range of contract options tailored to your unique requirements. We provide the maintenance solutions your business depends on.
Customer Monitoring Tools
Stay charged. Stay unstoppable.
At Emagine, we know that every moment counts. That’s why we created BeON, our exclusive service that keeps you powered up even if your charger needs replacement.
If your charger is defective, we’ll install a temporary BeON charger right away, so you can continue charging without any downtime while your new unit arrives.
No waiting. No interruptions. Just energy that keeps moving with BeON by Emagine.
Annual Maintenance Contracts by Emagine
Seamless performance. Continuous power.
Emagine’s Annual Maintenance Contracts are designed for reliability and peace of mind.
Each plan includes:
- BeON Service: Immediate installation of a temporary charger to avoid downtime.
- Preventive Maintenance: Scheduled inspections to ensure peak efficiency and safety.
Power your business with uninterrupted performance — powered by Emagine.
Maintenance Systems
From call reception to invoicing; keep track of all intervention requests, optimize technician dispatching and time, and manage spare parts.
Emagine has developed and deployed a fully automated Field Service System (FSS). This system includes real time dispatch, track status and call closure. All intervention data are received within 2 minutes, and FSS supports automatic updates and back-flush of stock.
Intervention database provides detailed failure root cause and action, which is used to improve maintenance methods and product reliability. The Interface with various customer software provides visibility into network’s maintenance.
FSS is a system using a state-of-the-art database and tools, and its functionalities are constantly enriched; this gives Emagine a clear competitive advantage.
